Return & Exchange Policy

To ensure you have the best experience with Baggage Luggage products, please inspect your item(s) immediately upon receiving the parcel.

Conditions for Return or Exchange

The item must be unused and in its original condition.
A video recording of the unboxing is required as proof in case of any issues.

You may request a return or exchange if:

• You received the wrong item from your order.
• The product is damaged or defective due to the shipping process.

Return or exchange is not eligible if:

• You selected the wrong color, size, or model during purchase.
• The item is damaged due to misuse or improper handling. 

How to Request a Return or Exchange

Please contact our customer service team through the following channels:
LINE: @baggageluggageth
Phone: 081-017-2000

Kindly provide the following details:

• Order number
• Product details and description of the issue
• Photos of the product (if there are any defects)
  

Additional Notes

For products purchased via other sales channels, such as:

Baggage Luggage counters at department stores
Online platforms (e.g., Shopee, Lazada)
Please follow the return and exchange policy of the respective channel.